RatGate Ltd are committed to protecting the privacy of all our clients and website visitors. This Privacy Policy outlines the types of information we collect, how we use it, the measures we take to protect it, and your rights regarding your personal information.
 

1. Information Collection
 

We collect information from you when you visit our website, make a purchase, sign up for our newsletter, or contact us for any reason. The types of information we collect include:

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• Website Monitoring: Our website uses cookies from Google Analytics and WIX to monitor user interactions. These cookies help us understand how visitors use our site, which pages are most popular, and how we can improve your experience. Information collected may include IP addresses, browser types, operating system, and page views. Cookies are only collected when you agree they can be collected. This information is only stored within Google Analytics or WIX Analytics platforms and is held for a maximum of 14 months before it is deleted.

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• CRM System: We use Monday.com as our customer relationship management (CRM) system to store information about our clients and leads. This may include names, email addresses, phone numbers, and order details (such as invoice and delivery addresses).

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• Newsletters: For our newsletter services provided through Mailchimp, we collect names and email addresses of individuals who have purchased from us or signed up to receive our newsletters.

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2. Use of Information
 

The information we collect is used in the following ways:

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• To improve our website and your browsing experience.

• To manage customer orders, enquiries, and provide customer service.

• To send periodic newsletters, promotional materials, or other information related to our products and services.

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3. Sharing of Information

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We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except to those trusted third parties who assist us in operating our website, conducting our business, or serving you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
 

4. Data Protection

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We implement a variety of security measures to maintain the safety of your personal information. Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

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5. Payment Processing

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We collect payments either via BACS transfer or through our website. While we require information related to your online payment method to process transactions, we do not store or retain your credit or debit card details. All credit or debit card processing is conducted securely by our trusted third-party payment processor (PayPal), who specialise in the secure online capture and processing of credit/debit card transactions.

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6. Your Rights

​You have the right to know what personal information we hold about you, to correct that information if you believe it is incorrect, and, in some circumstances, object to our processing of your information. If you wish to exercise any of your rights or have any questions about this policy, please contact info@ratgate.co.uk.
 

7. Third-party Links

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Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites.
 

8. Changes to Our Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes to our information practices. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to periodically review this page for the latest information on our privacy practices.